Returns

As of September 16th, we have implemented a new system. Did you place your order before this date?
Please read the details here.

You are required to register your return. Returns that are not registered cannot be processed.

1. Scan the QR code, or go to our return portal and log in with your order number and the email address you placed the order with.
2. Fill in the return reason per item. If you have received a damaged product, please contact us first at service@baskets-store.com
3. Buy your return label.
4. Reuse the original shipping box/shipping bag and stick the return label on it. All products must be returned unworn and unwashed. This must be done in the original packaging, with all design tags attached to the product.
5. Go to the post office and return your package. Keep your proof of postage until your return has been processed by Baskèts.
6. Once we have received your return, it can take up to 5 business days for it to be processed and the amount to be refunded.

The costs for the return are for the customer.

Please note:

• The return period is 14 days.
• The costs for your return shipment will not be reimbursed.
• All products must be returned unworn and unwashed.
• All products must be returned in the original packaging, with all design tags attached to the product.
• Shoes may not be returned in the shoe box alone.
• Keep the proof of shipment. This is your proof of return. Baskèts is not liable for returns that are lost and for which a proof of shipment is missing.

If you are not satisfied with your online purchase, you can return it within 14 days after receiving the order. To process you order we need you to register your return in our return portal. This can be done in the one of our stores or send it by post - either by creating a label through our return portal or send it yourself. Please return your order in the same condition as received in order to get your refund approved.

Please check the tracking of your shipment to see if your parcel has arrived. We aim to refund the purchase amount within 5 working days after receiving the parcel. Please note that we can only refund the account that was used for the initial payment. The time it takes for the purchase amount to be credited to your account may vary per bank. Did you pay via Klarna? Your invoice will then be adjusted in your Klarna account.

Once you have registered your return in our return portal, you can download your return label in our return portal immediately. You will also receive this in the mail.

If you have not received anything but have paid, you can always log in again in the return portal to download your return label there.

If this does not work either, please consult our customer service. We are able to help you through chat, telephone and e-mail and we will be be happy to help you there.

Exchanges are possible in store when stock allows this.

Online exchange is possible via our return portal. You can choose this option when there is still stock of a product. This only applies to the same product in a different size.

Disclaimer: The exchange of the item will be processed as soon as we have received your return parcel. Please note that the desired product may be sold out in the meantime. If this is the case, you will automatically receive a refund of the purchase amount.