Shipping & Delivery
Questions and Answers
What is the delivery time?
Netherlands
1-3 business days
We strive to keep delivery times as short as possible.
Western Europe
2-7 business days
Rest of the world
6-14 business days
What is the estimated delivery time during Christmas?
For all Christmas information, check out our Christmas at Baskèts information page.
Do you live within the ring of Amsterdam? We offer Same Day Delivery between 19th and 23th of December. Find more info here.
During the busy Christmas period, we strive to process and ship your orders as quickly as possible. However, due to high order volumes, there may be slight delays in our usual shipping times.
In search of a Christmas gift? We suggest to place your order as early as possible?
In addition, our shipping partners may experience delays due to the increased demand during this time. We recommend keeping a close eye on your tracking information, which will provide the most up-to-date details about the status of your delivery.
We appreciate your patience and understanding and are committed to ensuring your order reaches you as soon as possible.
To which countries do you deliver, and what are the shipping fees?
The Netherlands:
DPD Home - €5.95
Free shipping on orders from €100
DPD Pickup Point - €4.95
Store pick up - Free
Check our store locations here
Belgium, Denmark, Germany:
DPD Home - €9.95
Free shipping on orders from €250
France:
DPD Home - €14.95
United Kingdom:
PostNL Parcels - €19.95 EUR.
United States, Hongkong, Japan:
PostNL Parcels - €49.95
For other countries, shipping costs are calculated at checkout.
*Please note that we do not cover import or customs charges for deliveries outside the European Union.
Is it possible to pick up my order?
Yes, we provide two options to pick up your order.
In-Store Pickup
During checkout, you can choose Store Pickup. This option is only available if the product is in stock at the selected store. Your order will be prepared as quickly as possible, usually within 2 hours on the same day - during store opening hours.
Delivery to a Pickup Point
We offer the option to have your order delivered to a DPD Service Point. During checkout, you can easily select Service Point Delivery and choose a nearby DPD Service Point.
Please note: this delivery option is only available for orders within the Netherlands.
What if my package is lost or delayed?
Please let us know as soon as possible via email, phone or chat! The standard procedure for this is that we start an investigation with the carrier to see where your package has gone. This investigation can take up to 20 working days. We kindly ask you to also try the neighbors, as soon as we have feedback we will get back to you.